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Bank of Kigali

@BankofKigali

Discover a financial partner as excited about your dreams as you are! Join the BK community, where banking is made easy and perfectly fits your needs ✨

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FAQs

Types of Accounts We Offer 💼💰 What types of accounts do you offer? We provide a wide range of accounts to suit various financial needs: 💸 Savings Accounts: Perfect for building your savings while earning interest. 💳 Current Accounts: Designed for everyday transactions with ease and flexibility. 🔒 Fixed Deposit Accounts: Ideal for securing your money with guaranteed returns over a fixed period. 📈 Business Accounts: Tailored to meet the financial needs of businesses, offering specialized features. Each account comes with unique features and benefits to help you achieve your financial goals! 🚀

Diaspora Banking 🌍💼 1. How do I transfer funds from my BK Account to another BK Account? • You can easily transfer funds between BK accounts using our Internet Banking service or the BK App. 2. Can I transfer funds from my BK Account to another bank account in Rwanda? • Yes, you can transfer funds from your BK account to any other account within Rwanda through our Internet Banking service. 3. How does an account become dormant? • Your account becomes dormant when there are no customer-initiated transactions for a consecutive period of 6 months. 4. How do I activate my dormant account? • To reactivate your dormant account, please contact the bank at bk@bk.rw. 5. Can a Diaspora Account holder grant Power of Attorney to a Rwandan Resident to operate their account? • Yes, a Diaspora Account holder can grant Power of Attorney. Both parties must sign the Power of Attorney form and have it notarized by the nearest Rwandan Embassy.

Deposits and Withdrawals 💵✨ 1. Can I withdraw any amount of cash from my account? • Yes, you can withdraw up to the available balance in your account. However, for large withdrawals, BK may require advance notice if sufficient cash is not immediately available. 2. Can I deposit any amount of cash into my account? • Yes, BK customers can deposit or withdraw funds at any BK branch, ATM, or via BK agents. 3. What are the charges for deposits and withdrawals? • For USD small denominations, there is a 5% charge on the small denomination amount. 4. When is the money I deposit available in my account? • For personal accounts, funds are available immediately after deposit. • For company accounts, availability depends on the terms of the contract, but funds should be available by the next working day after the deposit. • When depositing money through remittances (Western Union or MoneyGram), identification may be requested. 5. Why did my deposit fail? • The most common reason for a failed deposit is an incorrect account number. Please ensure the correct account number is provided during the deposit process. 6. How do I withdraw money from my account? • Fill out a withdrawal form at the branch. • Complete a cheque leaflet for cash withdrawal at the branch. • Issue cheques to creditors for cash or clearing through the Central Bank. • Use ATM cards for withdrawals. • Provide written instructions to the branch for transfers to third-party accounts. 7. Can I earn interest on my deposits? • Yes, depending on the amount deposited, you may earn interest on your account. 8. When can I make deposits and withdrawals? • Deposits and withdrawals can be made during bank opening hours. • Only authorized persons with registered signatures can withdraw money. • Cash deposits can be made by the account holder or any person with a valid ID and by completing the required bank form.

Account Opening 💼✨ 1. How do I open an account? • You can apply at your nearest BK Branch or online via our website for a checking or savings account. 2. What are the requirements for opening an account? • Provide a valid proof of identity. • Fill out the Know Your Customer (KYC) form provided by the bank. 3. What types of accounts can I open? • Current Account • Savings Account 4. How do I make an initial deposit for my newly opened account? • Transfer money from any other bank account where you're a client. • If you're already a BK customer, transfer money from your existing BK account. • You can also use a debit card, check, or money order for your deposit. 5. How can I withdraw money from my account? • Fill in a withdrawal form at the Bank. • Use a cheque leaflet for cash withdrawal. • Issue cheques to creditors or clear them via the Central Bank. • Withdraw using ATM cards. • Send written instructions to the branch for transfers to third-party accounts. 6. Can I open more than one account? • Yes, you can open multiple accounts with us! 7. Can someone else operate my account on my behalf? • Yes, if you authorize someone using a Power of Attorney (POA), they can operate the account. If you wish to revoke the POA, you must do so in writing. 8. Is there a minimum deposit required? • Yes, you'll need to make an initial deposit: Current Account: RWF 10,000 Savings Account: RWF 5,000, RWF 20,000, RWF 50,000, or RWF 100,000 9. Can I access my account online? • Yes! You can check balances, transfer money, receive statements, and pay bills via our digital channels, including the BK App, Internet Banking, and MS Banking. 10. Is mobile banking available? • Absolutely! Use the BK Mobile App for convenient banking on the go. Available on both iOS and Android. 📱💳 11. How long will it take to open a new account? • Your application will be processed within 1 to 2 hours. ⏳

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